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ContactWorld for Sales and Marketing has become an indispensable solution for a medium-sized contact center, addressing the need for …
Overview
What is Vonage Contact Center for Salesforce?
ContactWorld for Salesforce is a call center software offering from NewVoiceMedia. As its name suggests, it is optimized for integrating with Salesforce's CRM solutions.
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Pricing
Essentials
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Cloud
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Select
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Cloud
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Express
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Cloud
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Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.vonage.com/contact…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Vonage Contact Center for Salesforce?
The vendor presents Vonage contact centers as a solution to transform communications inside and outside an organization. For companies using Salesforce, the Vonage Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for customer and agent experiences. Vonage states their cloud contact center options will suit businesses of any size or need.
Vonage Contact Center for Salesforce Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
ContactWorld for Salesforce is a call center software offering from NewVoiceMedia. As its name suggests, it is optimized for integrating with Salesforce's CRM solutions.
Reviewers rate Validate callers highest, with a score of 8.
The most common users of Vonage Contact Center for Salesforce are from Small Businesses (1-50 employees).
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(57)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
ContactWorld for Sales and Marketing has become an indispensable solution for a medium-sized contact center, addressing the need for efficient and reliable dialing. Users have praised its ability to seamlessly integrate with Salesforce, replacing a previous platform that struggled with scaling and integration. The integration with Salesforce has been particularly beneficial for the inside sales force, who generate a significant portion of the business through outbound calling. They no longer need to switch between their phone and computer, allowing them to focus on prospecting and closing deals more effectively. Additionally, sales and support teams appreciate the ease with which they can transition between departments, ensuring smooth operations and effective management of quality and compliance.
For a small company focused on client communication, ContactWorld for Salesforce has proven to be an invaluable tool. It facilitates the tracking of client information and enables seamless communication with customers. The sales and marketing department heavily relies on this solution to quickly find and gather information on prospective clients, enabling them to tailor their marketing efforts more effectively. With ContactWorld's comprehensive features, users can easily access all the relevant details they need in order to engage with clients in a more personalized manner. Overall, ContactWorld for Sales and Marketing offers various use cases that empower contact centers and small businesses alike to enhance their efficiency, streamline processes, and improve customer relationships.
Flexible call flow design: Several users have praised the cloud-based, flexible DID set up for its excellent call flow design. They found it easy to configure and manage call routing, allowing for smooth communication processes.
Excellent customer service: Many reviewers have highlighted the excellent customer service provided by the company. They appreciated the support received when needed, emphasizing the helpfulness and responsiveness of the customer service team.
Flexible pricing plans: A number of users mentioned that they appreciated the product's flexible tiers of licenses. This allowed them to find a pricing plan that suited their budget, providing them with options and ensuring they could align their expenses with their needs.
Cons:
- Third party implementation does not consider British date format and time zone: Some users have mentioned that the third party implementation of the software does not take into account the British date format and time zone in the U.S. market, leading to potential confusion and inconvenience.
- Lack of response from customer support: Several users have expressed frustration with the lack of response they received when reaching out to the company's 800 number listed on their website, indicating a need for improved customer support and communication channels.
- Difficult-to-read reports: Users have found the reports generated by the software to be difficult to read, which may hinder their ability to gather insights and make informed decisions based on the data provided.
Attribute Ratings
Reviews
(1-2 of 2)Companies can't remove reviews or game the system. Here's why
April 24, 2020
Vonage for the Win
We utilize Vonage Contact Center for Salesforce (formerly New Voice Media) across our sales and support teams. It allows us to transition between departments easily, and it makes it so we can effectively manage quality and compliance.
- Ease of use with interface.
- Chrome extension for convenience.
- Reporting.
- Reliability.
- Better logic with logging calls automatically.
- Easier to manually save call records to an object.
41.66666666666667%
4.2
100%
10.0
N/A
N/A
N/A
N/A
- Improved call tracking.
- Improved usability/morale.
January 23, 2019
Flexible CTI solution
We were looking for a CTI solution for a resource call center we are setting up. A few project requirements, such as integration with Salesforce and allowing agents to work remotely with a flexible DID setup, led us to ContactWorld.
- Cloud-based, flexible DID set up, and works with Salesforce
- Easy call flow design
- Excellent customer service
- Flexible tiers of licenses that work for our budget
- Third party implementation consult
- British date format and time zone in U.S. market
- No one answers their 800 number on their website
- Report is not easy to read
- Calls that were not answered wouldn’t make it to Salesforce report
51.25%
5.1
15.555555555555555%
1.6
N/A
N/A
N/A
N/A
- Its standalone functionality allowed us to launch our call center on time while we waited for Salesforce implementation.
- Its applet workflow design allows us to operate our hours in a super flexible manner.
- Our agents can work from anywhere.
We were extremely particular in our requirements and budget that Contact world was really our only option.